ESYPOS Products Support

 

Warranty Policy for ESY Products

Dear Customer,

Thank you for purchasing ESY Products. We would like you to go through the warranty policy detailed below, to have a clear understanding of the services provided by ESY India. The below warranty policy terms shall be binding upon you, once the product is purchased.

Policy Details:

ESY India warranty obligations for the hardware products are limited to the terms set forth below:

ESY India warrants the hardware products, if properly installed, maintained and operated under normal conditions with competent supervision, to be free from any defects in material, operation, and workmanship for the specific period (Warranty Period) described at the end of this document. However, it does not warrant that any ESY India product will work uninterrupted or error-free.

The warranty is effective from the date of installation at the end user location or from the date of purchase by the customer, whichever is earlier.

If a defect arises and a valid claim is received by ESY India within the warranty period, ESY India shall

  1. Repair or replace the parts at no charge,
  2. Exchange the product with a new product that is new or which has been manufactured from new or Serviceable used parts and is functionality equivalent to the original product.

ESY INDIA MAY REPAIR OR REPLACE HARDWARE PARTS,

  1. With parts which are equivalent in performance to the products being repaired or replaced but which may have been subject to prior use.
  2. With parts which may contain remanufactured parts equivalent to new in performance or parts which may have been subject to prior incidental use, or
  3. With parts that are equivalent in function to an original part that has been discontinued.
  4. Dead on Arrival – In case of any unit being non-functional (not switching on) on arrival, the same shall be replaced by ESY INDIA only on registration of the call.

ESY India warrants replacement products or parts provided under this warranty against defects in materials and workmanship from the date of replacement or repair for thirty (30) days or for the remaining portion of the original product’s warranty, whichever provides longer for you. When a product or part is exchanged, any replacement item becomes your property and the replaced (defective) item becomes ESY India’s property.

If you transfer this machine to another user, warranty service under the terms of this statement is available to that user for the remaining warranty period. You should transfer proof of original purchase and the statement to that user.

WARRANTY COVERAGE:

Warranty shall not cover wear & tear which may occur due to normal usage or due to usage beyond normal specifications, or improper usage.

The warranty label ( SERIAL NUMBER  AND MOEL NUMBER LABEL)  on the product shall remain intact and non-tampered for any claims under the warranty terms. All plastic parts and cables are not covered by this warranty policy.

Thermal POS Printer

  1. Thermal Print Head

The warranty of the thermal print head shipped with printer is limited to twelve (12) months or 100 Kms  for three inch printer and three (3) months or 50 KM for  printers less than three inches ,whichever comes first from the date of shipment by ESY India. For thermal print head spare parts, the warranty is limited to thirty (30) days from the date of purchase invoice of the particular spare part(s) from ESY India. The warranty does not cover thermal print head which has been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs or improper or non-recommended media usage.

  1. Automatic Cutter

The warranty of the Automatic Cutter shipped with printer is limited to twelve (12) months or 1 million cuts whichever comes first from the date of shipment by ESY India. For Automatic Cutter spare parts, the warranty is limited to thirty (30) days from the date of purchase invoice of the particular spare part(s) from ESY India. The warranty does not cover equipment or parts which have been misused, altered, neglected, carelessly handled, or used for purposes other than those for which the cutter was manufactured. This warranty also does not cover loss or damages resulting from accident, or damages resulting from unauthorized services or improper or non-recommended media usage.

Label Print Head

The warranty of the thermal print head shipped with printer is limited to twelve (12) months or 30 Kms whichever comes first from the date of shipment by ESY India. For thermal print head spare parts, the warranty is limited to thirty (30) days from the date of purchase invoice of the particular spare part(s) from ESY India. The warranty does not cover thermal print head which has been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs or improper or non-recommended media usage.

Cash Register Print Head

The warranty of the thermal print head shipped with printer is limited to twelve (12) months or 50 Kms whichever comes first from the date of shipment by ESY India. For thermal print head spare parts, the warranty is limited to thirty (30) days from the date of purchase invoice of the particular spare part(s) from ESY India. The warranty does not cover thermal print head which has been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs or improper or non-recommended media usage.

Barcode Scanners

The warranty of the Barcode Scanners is limited to twelve (12) months from the date of purchase. In the absence of proof of purchase, warranty will be calculated from the date of shipment from ESY India. The warranty does not cover if misused, altered, neglected, handled carelessly or damaged due to improper cleaning or unauthorized repairs.

Keys – Cash Drawer & Cash Register

Lock & Keys of the cash drawers and cash register will not be covered under warranty.

During warranty period, service shall be provided by ESY India or through its Service Network. The warranty is applicable only on purchases made from ESY India or ESY India Dealer Network.

EXCLUSIONS & LIMITATIONS

WARRANTY DOES NOT APPLY TO DEFECTS RESULTING FROM:

  1. Accident, abuse, misuse, misapplication;
  2. Improper or inadequate maintenance or usage by the customer;
  3. Sand or Liquid damage, chemical corrosion;
  4. Software, interfacing, parts or supplies not supplied by ESY India;
  5. Repair, Maintenance, Modifications by unauthorized repair shop;
  6. Operation contrary to published operating Instructions for the product;
  7. Improper site preparation or Maintenance;
  8. Virus Infection;
  9. If any ESY India serial number has been removed or defaced or
  10. Such other exclusions as may be expressly set forth in this warranty statement.

 

 

LIMITATION OF IMPLIED WARRANTIES

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, ANY IMPLIED WARRANTY BY THE MANUFACTURER OF MERCHANTABILITY FOR A FITNESS FOR A PARTICULAR PURPOSE OR OTHER IMPLIED WARRANTIES ARE HEREBY LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE.

ESY INDIA SHALL NOT BE LIABLE FOR ANY LOSS OF DATA, OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT) OR OTHER DAMAGE, WHETHER STATED IN CONTRACT OR OTHERWISE.

IF ESY INDIA CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE WARRANTY PERIOD. No ESY India reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

ESY India shall not be liable for any failure to perform any of its obligations under this policy, if the performance is prevented, hindered or delayed by a Force Majeure Event (defined below) and in such case its obligations shall be suspended for so long as the Force Majeure Event continues.

“Force Majeure Event” means any event due to causes beyond the reasonable control of ESY INDIA, including without limitation unavailability of communication system, sabotage, fire, flood, explosion, act of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war of acts of government.

In order to avail service or support for the product during the warranty period, it is mandatory for the customer to register the product online in ESY India website (WWW.ESY.CO.IN) or call us @ Toll Free – 1800 – 102 – 8482 for warranty update.  If this is not done, proof of the purchase document (original purchase invoice) may be required to establish the starting date of warranty period for the product. If proof of purchase is not available, ESY INDIA will consider the warranty period from the Date of Import mentioned on the Product / Carton / Package.

 Before presenting these machines for warranty service, please remove all programs, power cables, interface cables, data and removable storage media associated with this machine, if any.

  • ESY India will not be responsible for any data loss or time loss during the period this machine was down.
  • ONSITE Replacement Warranty is fulfilled through pick & drop (ESY O3S) for end customers only.

On-site Support

On-site Support implies that the product would be serviced at customer site, either by way of repair or swap of the products of the same model or equivalent (based on parts availability) and the distance between customer and the near ESY India service centre is less than 100 km. If it exceeds > 100 km then the customer has to carry the product to the nearest ESY India service centre.

* This facility is applicable for those customers who have done Online Registration @ www.esy.co.in or Toll Free – 1800 – 102- 8482 within 30 days of Installation at site.

Back to Bench Support

Back to bench support implies that the customer should bring the product to the nearest ESY Service Partner location for repair or swap of the product.

PRODUCT CATEGORY

BASIC WARRANTY PERIOD

THERMAL PRINTERS

1 year comprehensive onsite warranty*

LABEL PRINTERS

1 year comprehensive onsite warranty*

POS TERMINALS

1 year comprehensive onsite warranty*

BARCODE SCANNERS

1 year back to bench carry-in warranty

CASH DRAWERS

1 year back to bench carry-in warranty

SMART PRINTERS

1 year comprehensive onsite warranty*

MOBILE PRINTERS

1 year back to bench carry-in warranty

ESYCAST

1 year back to bench carry-in warranty

*For latest warranty details, please refer to our website: www.esy.co.in  

 

Limitation of Liability

Your sole remedy under this statement of Limited Warranty is set forth in this section. For any claims concerning performance and Non-performance of ESY Products under this statement of Limited Warranty, you may recover the actual damages up to the limit set forth in the following paragraph:

ESY India’s liabilities for actual damages from any cause whatsoever will be limited to the amount you paid for this machine. In no-event ESY India be liable to you for any damages caused by your failure to fulfil your responsibilities under this statement of limited warranty. In no event, will ESY India be liable for any lost profits, lost savings, incident damage or economic consequential damages. This is true even if you advise ESY India or its dealers of the possibilities of such damages.

ESY India is not liable for any claim by you based on a third-party claim.

How to get replacement:

  1. User has to bring the defective unit to our ESY Service Partner (ESP) location for repair / replacement.
  2. User needs to provide necessary document (proof of purchase) when demanded by the ESP

For details please contact us @ 1800 – 102 – 8482

Registration of the service call:

  1. Please call 1800 – 102 – 8482 or email us @ support@esy.co.in.
  2. Please provide the product model number (Eg: ESYAclas PP7NX), product serial number (please check on the right side of the printer), correct address, correct contact details and nature of issue while registering the call.
  3. You will be provided with a unique call ticket number. Please ensure you quote the call ticket number provided in all your communication with respect to the problem related.
  4. During verification of warranty, we might ask for the proof of purchase for validation. You might have to furnish a copy of the same.

Post Warranty Support

  1. Annual Maintenance Contract for the product will be offered after completion of warranty (as the case may be) service in accordance with the terms and conditions otherwise specified for AMC*.
  2. AMC charges will be quoted separately on request
  3. Standard AMC terms do not include replacement of accessories and other consumables.
  4. ESY India products will be supported for a period of 3 Years from the date of purchase or from the date of continuation of the product (whichever is earlier).

 

Contact:                   ESY  Tech Resources India Pvt. Ltd.,

                                    203, Vipul Trade Centre, Sector -48,

                                    Gurgaon – 122018.India 

Toll Free: 1800 – 102 – 8482

Email: support@esy.co.in